When and Why You Should Use Remote Support

Working from home, studying, budgeting, paying bills, even browsing dinner recipes all have a degree of urgency that mean dealing with a broken computer isn’t comfortable for long. We offer two options: remote repair or bring it in. Which is the best choice for you?

Remote support for your computer

If you’ve ever had a sudden computer problem, you know it can be very stressful. So much of our day-to-day life requires having access to a working computer.

Benefits of Remote Support

Speed: If remote repair is a possibility, we can connect via the Internet and have you operational in no time. You can watch everything we are doing or just go and do your own errands. Without this option, you’d need to juggle time in your diary to drop the system off and then pick it up, as most in-store techs only work 9-5.

By the way, our repair shop in Nelson is open 6 days a week, from 8:40 AM to 5:20 PM (Saturday from 10 AM to 4 PM), making it more convenient for you to get help!

Convenience: You get to skip the unpleasant tasks of unplugging the PC, untangling the cables and carting it into the repair store. Even then, once repaired, you’d still be privileged with carrying it back home and playing a game of which-plug-goes-where.

Computers may be getting smaller, but they’re still heavy and fiddly! Laptops are designed to be moved around often and it may not be a problem to stop at the repair store, but travelling with a desktop PC requires a little more effort and a lot more inconvenience.


Negatives of Remote Support

Limited repair options: A remote connection can only repair certain software problems, not hardware problems. It’s impossible for the technician to swap out a failed part remotely, and unless you’re confident in your own repair skills, a guided physical repair isn’t viable either.

Occasionally the problem will also be outside the computer, perhaps a troublesome peripheral or connection. We may be able to walk you through correcting some of these minor problems yourself, but almost invariably require a physical call-out or taking your computer in-store.

Connection speed: A slow or unstable connection will make a remote repair take longer and increase the difficulty of the task. The extended time impacts the cost for the call, and in extreme cases, can negate any benefits of skipping the physical inspection. Your connection needs to allow us to see real-time responses as if we were sitting there in person.

Accessibility: If your computer won’t start or can’t connect to the Internet at all, we can’t log in. This includes seeing a “blue screen of death”, boot failure and Internet issues. As much as we’d like to help you, being able to log in to your system is a vital step in the remote repair process.

Remote support and repair is the ideal situation, purely for speed and convenience. As a bonus, in the event the remote repair is unsuccessful, it also means we now have a better idea of the problem and can speed up any on-site or in-store repairs.  Remote support is the best option for many repairs and gets your computer working again with minimal disruption and the lowest cost.

Other Articles

  • How To Securely Dispose Of Old Computers

    Getting new computers for your home or business is exciting, but what happens to the old ones? Depending on the age, some people sell them, others throw them out. That’s the easy part. The problem is the sensitive data on them. There are passwords, account numbers, browser history, personal documents and pictures… If you run a business, you might also have license keys, customer details, medical information, tax returns… well, pretty much everything! Each computer, whether laptop, tablet or desktop, contains a treasure trove of sensitive information that cyber-criminals would love to get their hands on.

  • Why you need a cloud backup

    Тhe files you store on your computers and phones are invaluable. It will cost you time and effort re-create it, and that costs money or at least personal grief and tears; sometimes it can’t even be re-created – such as pictures from your childhood, school graduation, vacations, your baby’s birth and first steps, and other significant milestones. If your computer crashes, the house gets robbed, or you become a victim of viruses and crooks, you risk losing it all! Are you prepared for it?

  • Why MacBook Repairs Are So Expensive

    If you’ve ever been quoted for a MacBook repair and thought, that can’t be right, you’re not alone. Screen replacements that cost half the price of the laptop. Logic board repairs approaching replacement cost. Keyboards that require replacing half the machine. From the outside, it feels excessive. From the inside of a repair shop, it’s predictable.

  • How To Maintain Your Computer

    For a device that’s supposed to make life easier, computers sure do involve a lot of work! There’s so much to keep track of that it’s no wonder most people push ahead and forget the routine maintenance until something breaks. Of course, the problem with being reactive is the damage is already done. Photos and files get lost forever in a crash, and information gets stolen in a hack… by then it’s far too late. It’s a bit like closing the gate after the horses have already fled. This is where proactive people come out on top. Thousands upon thousands of homes around the world are using service plans to put computer problems firmly behind them. It’s a done-for-you maintenance program we offer, and here’s why it’s the best choice.