Terms and Conditions

We will provide these terms and the applicable charges before you approve work.
Approval may be given by signing a job form or confirming by text or email.
At the very least, read the short version below.
If anything is unclear, the longer version is provided below.
Neither document overrides Australian Consumer Law.
Later website changes do not change an existing job without your agreement.

TL;DR Summary

1. All services are best-effort. You are paying for time and expertise, not guaranteed outcomes. Diagnostic and repair time remains billable even if the fault is not fully resolved, provided the service is performed with reasonable care and skill.

2. Diagnostics: $125 upfront, including check-in/admin and up to 30 minutes of diagnostic labour.
Further diagnosis or repair is charged at our standard labour rate with your authorisation.

3. Workshop and remote labour is $200/hr (30-minute minimum, billed in 15-minute increments). 
On-site labour is $250/hr (one hour minimum, billed in 15-minute increments, including travel time.

4. Unless you request otherwise at check-in, you authorise work up to $300 (including labour and parts required). 
If costs exceed $300, we will contact you for approval.

5. Diagnostics may uncover additional, intermittent, or unrelated faults that require more time, work, and cost. Pre-existing damage, liquid exposure, corrosion, missing parts, swollen batteries, or intermittent faults may limit repair outcomes or worsen during reasonable testing despite appropriate care.

6. Billable time may include diagnosis, troubleshooting, remote-access attempts, testing, malware removal, installation, configuration, backup/restore work and other technician time reasonably required for the job.

7. Data backup is your responsibility. Repair may involve a risk of data loss. If required, we can perform a backup for an additional fee.

8. You authorise access to your device and any accounts or passwords strictly as needed for the service. You may change credentials afterwards.

9. New parts carry the manufacturer’s warranty. Used parts have no warranty unless stated.
Hardware repairs include a three-month warranty. 
Software, configuration issues, malware, OS corruption, and user-installed applications are not covered by our warranty.

10. Your rights under Australian Consumer Law still apply and are not reduced by these terms.  

Full Terms and Conditions

1.1. We provide services with due care and skill. Some faults cannot be repaired. We will explain known limitations before you approve work.

1.2. We disclose the diagnostic fee before starting. It is payable upfront. This includes check-in, administration and up to 30 minutes of diagnostic labour. It is a package fee, not a charge per minute. If you approve the proposed repair, we credit it towards the repair cost. Otherwise, it covers the agreed diagnostic work. It is not refundable simply because you decline the repair.

1.3. Repairs may be limited by the device’s age or condition. Parts may be unavailable. Unsupported hardware or software may also prevent a repair. If an upgrade is necessary, we will explain why. You can then decide whether to proceed.

1.4. For hourly work, billable time includes diagnostics, repairs and testing. It may also include necessary calls, correspondence, third-party coordination and repair documentation. These activities must relate to the agreed job. We do not charge separately for work included in a fixed fee. Other expenses require your approval.

1.5. By signing the job form, you authorise work on the reported issue up to $300. You may set a different limit at check-in. We will record that limit. The limit is the total job charge, including diagnostics, labour, parts, GST and any agreed travel charges. It does not authorise unrelated repairs. We will obtain further approval before exceeding the limit. You may decline further work.

1.6. An estimate is based on the information available at the time. A fixed quote covers the work described in that quote. We will seek approval before exceeding an estimate or doing extra work. You may decline the additional work.

1.7. Further faults may appear during diagnostics or repairs. For example, a device with a broken screen may also have a failed drive. We will explain the findings and any further costs. We may recommend replacement if more repairs would not be worthwhile.

1.8. You pay for agreed diagnostics and authorised work properly performed. If a repair attempt has an uncertain outcome, we will explain the risk first. We will also disclose any charges payable if the attempt fails. We will obtain your approval before proceeding.

1.9. Completion times are estimates unless we agree to a firm deadline. Parts, additional faults and third-party delays (such as ordering parts) may affect timing. We will advise you of significant delays. Work will be completed within the agreed deadline or, otherwise, within a reasonable time. Wait for our collection message before coming in. Please text or email to arrange collection.

1.10. Your device may already qualify for a warranty or consumer law remedy. Consider contacting the seller or manufacturer before approving a paid repair. Independent repairs may affect an express manufacturer’s warranty. We will explain any known warranty implications.

1.11. We may decline work outside our expertise. We may also decline work that is unsafe, unlawful or technically impractical. If this becomes apparent after starting, we will explain the options. Charges will be limited to authorised work properly performed and other legally recoverable costs you approved.

2.1. We disclose prices, hourly rates and minimum charges before starting. Prices are in Australian dollars, including GST.

2.2. Workshop and remote labour is $200 per hour, including GST. The minimum charge is 30 minutes. This does not apply to a separately agreed fixed fee or the labour included in the $125 diagnostic package. Additional work is charged separately only with your authorisation.

2.3. Most workshop repairs have a fixed fee. We will confirm the price and scope before proceeding.

2.4. On-site labour is $250 per hour, including GST. The minimum charge is one hour. Billable time includes travel time to and from you.

2.5. After the minimum period, hourly work is billed in 15-minute increments. A final partial increment is rounded up. We record the time spent on your job.

2.6. Urgent, after-hours and holiday work cost more. We disclose any surcharge before you approve the booking.

2.7. Any separate travel expense must be disclosed and agreed before the visit. We will not charge twice for the same travel time or expense.

3.1. Payment is due when the work is completed. Equipment must be paid for before collection. Different payment terms must be agreed in writing.

3.2. In most cases, we require a deposit or advance payment. We will disclose the amount and what it covers before you approve work.

3.3. Special-order parts, hardware and software require advance payment.

3.4. We accept Bank Transfers, PayID, AfterPay, cash and cards from Visa, Mastercard and American Express.

3.5. We will send a reminder if payment is overdue. A $50 late fee applies if your account is past due by over one week.

3.6. Overdue amounts attract 12% annual interest. It is calculated daily on the unpaid balance. We will give written notice and seven days to pay before interest starts.

3.7. We may recover reasonable debt collection costs where legally recoverable. Legal costs are payable only where permitted by law or ordered by a court.

3.8. We do not generally accept change-of-mind returns. We may agree to a return if the product is unused and suitable for resale.

3.9. We may suspend further work for an overdue payment. We will give written notice and a reasonable chance to pay. Any suspension must relate to the affected account or service. We will not delete your data or block unrelated accounts. Subscription suspension and cancellation must follow the agreed plan terms.

4.1. Repair of your device may result in loss of user-generated data. This includes files, photos, applications and settings. Back up important data before handing over your device. Tell us before work starts if you need help with a backup.

4.2. Please back up your important data before work starts. If you cannot, tell us. Backup services are available for an agreed fee. A backup may not be possible if the storage device has already failed.

4.3. Devices may have hidden or intermittent faults. Existing damage can limit repair outcomes. Liquid exposure, corrosion, missing parts and swollen batteries may cause further problems. Existing faults may worsen during reasonable diagnostic work despite appropriate care. We will explain known risks before proceeding.

4.4. Data recovery cannot always recover every file. We will explain the proposed work and charging basis before starting. We will seek approval before any procedure expected to erase your data.

4.5. We are not responsible for loss caused solely by an existing fault or an unrelated third party. This does not exclude responsibility for our own acts or omissions. Your failure to make a backup does not remove our duty to use due care and skill.

4.6. Events outside our reasonable control may delay the work. We will notify you and take reasonable steps to reduce the impact. If work cannot continue, we will discuss cancellation and any refund due. Your legal rights remain unchanged.

4.7. Please collect your equipment promptly after notification. Contact us if you need more time. If no pick-up and contact attempts have been made for 30 days, we treat the device as abandoned.

4.7. We will give written notice before seeking to sell or dispose of uncollected equipment.

5.1. Hardware repairs include a three-month workmanship warranty. It starts when the repair is completed. If a workmanship defect appears within that period, we will correct it at no charge. Contact us promptly after discovering it. This covers our hardware repair work. It does not create an additional parts warranty where none is stated.

5.2. New products and parts carry the manufacturer’s stated warranty, if provided. Used or refurbished parts have no additional voluntary warranty unless stated before purchase. They remain covered by applicable consumer guarantees. Refurbished computers carry the warranty stated before purchase. Most have a one-year warranty. Our product warranties start on supply or installation.

5.3. For a valid claim under our parts or computer warranty, we will repair or replace the faulty item at no charge.

5.4. Our warranties do not cover faults caused by misuse, impact, liquid damage or unauthorised modifications. They do not cover unrelated faults, misuse or normal wear.

5.5. We do not provide an additional voluntary warranty for software or configuration work. This includes malware removal, operating system corruption and user-installed applications. Software updates, account changes and new infections may cause new problems. Further work on those problems may be chargeable.

5.6. Contact us to make a warranty or consumer guarantee claim. Describe the fault and provide your invoice or other proof of purchase. We will assess the issue and explain the next steps. You do not have to contact the manufacturer instead of us for goods we sold.

5.7. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

5.8. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion.

6.1. We keep your information confidential. We access files and accounts only as reasonably needed for the agreed work. We do not browse unrelated personal content.

6.2. You confirm that you own the device or have authority to approve the work. You must also have permission to authorise access to any relevant accounts or data.

6.3. We use your contact and job details to provide services and manage payments. We may share necessary information with staff and service providers involved in the job.

6.4. We may disclose information where required by law. Confidentiality does not apply to information already lawfully public or independently obtained without breaching an obligation to you.

6.5. Some services require temporary copies of your data. Examples include backups, data recovery and operating system reinstalls. We will explain this before making copies. Working copies are normally deleted within one week of job completion. Tell us before work starts if you want earlier deletion.

6.6. You authorise access to your device, accounts and credentials only as needed for the agreed service. We take reasonable steps to protect them. Please provide a temporary password where practical. You may change shared credentials afterwards. We recommend doing so once the work is complete.

6.7. Marketing messages will be sent only with consent as required by law. You can unsubscribe using the link in the message. Essential job and payment messages will still be sent.

7.1. We may suspend or end work if it cannot be done safely or lawfully. This includes threats, abuse or requests to use unlicensed software. We may also act on a material breach of the agreement. Where practical, we will give notice and a reasonable chance to fix the breach. Immediate action may be needed to protect safety or comply with the law.

7.2. We will explain why work has stopped. You pay only for authorised work properly performed and other legally recoverable costs you approved. We will refund any unused prepaid balance. We will arrange equipment collection and any necessary handover. Your legal rights remain unchanged.

7.3. If you raise a dispute, we will review it fairly. Contact us with the job details and your concerns. These terms do not prevent you from contacting a regulator or seeking a tribunal or court remedy.