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Most customers bring their computers to our Clayfield workshop, where we have the tools and replacement parts to diagnose faults and carry out repairs. For hardware problems such as damaged screens, faulty batteries or failed components, this is usually the best option.

We also offer remote and on-site support by appointment. Remote support is convenient for software, email and settings issues, while on-site visits suit business IT, networking and problems involving multiple staff, computers or connected devices.

Urgent and after-hours support is available by arrangement in the evenings, on weekends and on public holidays, when every hour of downtime counts

★ 4.8 Google Rating

⚙ Over 50,000 Successful Repairs

✓ Trusted by Brisbane locals since 2009

Workshop Repairs

No booking needed.

Just bring in your laptop or computer to our Clayfield Workshop.

We usually begin work the same or next business day.

Visit Us in Clayfield

Need same-day attention?

Call us ahead of time to confirm availability.

An additional priority fee applies for urgent repairs.
Urgent repair – $100 ; Urgent repair while you wait – $150

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On-site Support

Get professional computer help at your home or workplace. We provide on-site support across Brisbane’s Northside, bringing our expertise to you when your equipment is difficult to move or the problem needs to be investigated in person.

On-site computer repair in Brisbane

On-site Support is $250 for the first hour, including driving to and from your location.

Extra time is charged at $50 per 15-minute increments.

On-site visits are ideal for Wi-Fi and network issues, printer problems, new computer setups and troubleshooting equipment connected to other devices. You won’t need to disconnect everything or work out how to reconnect it afterwards.

Assessing your computer where you use it also helps us identify problems that may not appear in a workshop. An unreliable connection, faulty power board or connected device can cause symptoms that seem like a computer fault.

Based in Clayfield, we service nearby suburbs including Albion, Ascot, Hamilton, Hendra, Nundah, Wooloowin, Lutwyche, Stafford, Chermside, Wavell Heights, Bowen Hills, Newstead, Teneriffe, New Farm and Spring Hill.

Some repairs require workshop tools or replacement parts. We’ll explain what’s needed and discuss the next steps with you.

Book On-Site Service

Remote Support

Get expert help with your computer without leaving your home or office. Using remote support software and a phone call, we can investigate and resolve many common software problems without a workshop visit or an on-site appointment.

Fix My Laptop IT technician wearing a headset and smiling at his computer desk while providing remote IT support and troubleshooting for a customer.

Remote Support is $100 for the first half an hour.

Extra time is charged at $50 per 15-minute increments.

With your permission, we will connect to your computer over the internet to view your screen and operate your mouse and keyboard. We’ll guide you through getting connected, explain what we’re doing, and answer your questions along the way.

Remote support is suitable for many email problems, software errors, Microsoft 365 setup, printer configuration and slow-computer issues. Your desktop or laptop needs to start up and have a working internet connection.

Hardware faults, such as damaged screens, faulty batteries or power issues, require hands-on assessment at our workshop. Remote support is available for desktop and laptop computers only; we don’t provide this service for phones or tablets.

Contact us to describe the problem, and we’ll advise whether remote support is suitable.

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Urgent & After-Hours Support

Computer problems don’t always happen during business hours. When an issue can’t wait, we offer urgent and after-hours assistance, subject to availability.

Emergency and Afterhours IT support

Whether you’re facing a business interruption, an urgent deadline or a computer that won’t start, contact us to discuss the problem. We’ll assess the options and let you know how quickly we can help, either remotely, on-site or at our workshop.

Work outside our normal business hours is charged at 1.5× our standard labour rates: $300 per hour for workshop or remote support, and $375 per hour for on-site visits. Our usual minimum charges and billing increments apply.

Book online, and we’ll accommodate you as soon as possible. If we’re unavailable at your requested time, we’ll contact you to arrange a suitable alternative or provide a refund.

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Frequently Asked Questions

Many software issues can be resolved through remote support without needing to visit the workshop. Problems such as email setup, system errors, Windows updates, and virus removal can often be diagnosed and repaired remotely. If your issue involves physical damage or hardware failure, you may need an on-site technician visit or workshop repair.

An on-site visit is best for problems involving your workplace setup, such as unreliable Wi-Fi, network connections, shared printers or issues affecting multiple computers and staff. It allows us to troubleshoot equipment together, work directly with your team and check that everything works where it’s used.

Physical hardware faults, such as damaged screens, faulty batteries or failed internal components, are usually best handled at our workshop, where we have the tools and replacement parts needed for diagnosis and repair.

The minimum appointment is 30 minutes, or one hour for on-site visits. If you need more time, we can extend the session subject to availability. Any time beyond your booked appointment is billed separately at the applicable rate in 15-minute increments.

Yes. An adult must be available throughout the appointment who can clearly explain the problem, provide access to the computer and any necessary passwords, and authorise work. If someone is attending on your behalf, please make sure they have the information and access we’ll need.

We’ll make every reasonable effort to resolve the problem, but some issues need further investigation, replacement parts or workshop repairs, and others may not be repairable. We’ll explain our findings and discuss any practical next steps and additional costs with you. Appointment time remains chargeable for the diagnosis and work performed, even if the issue isn’t fully resolved.

Yes. Rescheduling requires at least 4 hours’ notice, and cancellations require at least 24 hours’ notice. Please contact us as early as possible so we can make the arrangements and offer the appointment to another customer.

We’re based in Clayfield and service nearby suburbs including Albion, Ascot, Hamilton, Hendra, Nundah, Wooloowin, Lutwyche, Stafford, Chermside, Wavell Heights, Bowen Hills, Newstead, Teneriffe, New Farm and Spring Hill.

We can also travel further by arrangement. Travel time to and from your location is charged at our standard on-site hourly rate, so longer distances will increase the cost. Contact us with your address, and we’ll estimate the travel charge so you can decide whether an on-site visit suits your budget.

Have passwords available, back up important files where possible, and prepare a brief description of the problem or the list of issues you want resolved.